Billing

Manage your subscription, payment method, and invoices from Workspace > Billing in Studio. Tightknit processes payments through Stripe.

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Plans

Tightknit offers three plans: Growth, Momentum, and Enterprise. See Tightknit pricing for what each plan includes. Your plan determines which features and usage limits are available to your community, and individual feature pages note the plan that each capability requires. To compare plans or move to a different one, see pricing, open the billing portal (below), or contact us.

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Managing Your Subscription

From Workspace > Billing you can:

• View your current plan and subscription status.
• Open the billing portal to update your payment method, download invoices, or change your plan.
• Start a subscription if your workspace does not have an active one.

The billing portal is hosted by Stripe. Changes you make there, such as updating a card, apply to your Tightknit subscription right away.

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What Happens if a Payment Fails

If a payment does not go through, your subscription moves through the stages below. You can restore full access at any stage by updating your payment method in the billing portal. The diagram summarizes the path from a failed payment to cancellation, and the ways back to an active subscription.

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Past Due

When a charge fails, your subscription becomes past due. Tightknit retries the payment automatically over a short grace period. During this time your community keeps full access, and we post a notice to your Tightknit Hub channel in Slack with a button to update your billing.

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Paused

If the retries do not succeed, your subscription is paused. This also happens when a free trial ends without a payment method on file. While your subscription is paused:

• Your community site goes offline and members cannot reach it.
• API requests are rejected.
• The Slack app stops responding to most actions.
• Studio is locked to the billing page. Admins are redirected to Workspace > Billing so they can restore the subscription. Other Studio pages stay unavailable until billing is resolved.

We send a series of reminders to your Tightknit Hub channel over roughly the following month.

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Canceled

If the balance stays unpaid for about 30 days after your subscription is paused, the subscription is canceled. You can start a new subscription at any time from the billing page.

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Reactivation

As soon as a payment succeeds, or you start a new subscription, access is restored automatically. Your community site comes back online, API and Slack access resume, and Studio unlocks. You do not need to contact support to reactivate.

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Troubleshooting