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Slack Connect allows you to collaborate with people from other Slack workspaces in shared channels. This enables organizations to work together seamlessly across workspace boundaries.
Slack Connect is a feature available on Slack’s paid plans. For more information, see Slack’s documentation on Slack Connect.

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Tightknit support for Slack Connect

Tightknit has limited support for Slack Connect setups. You must reach out to Tightknit support to activate Slack Connect channels for your workspace.
Common use case: A community workspace where Tightknit is installed shares a Slack Connect channel with an internal support workspace. The shared channels are used for support so that team members from the internal workspace can help community members.
By default, Tightknit ignores messages from external users other than the workspace in which it is installed. To sync messages from external workspaces, you must configure which external workspaces Tightknit can ingest.

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Configuration

To configure Slack Connect in Tightknit:
  1. Navigate to Integrations > Slack in the Tightknit Admin Studio
  2. Open the Select Slack Connect workspaces picker and choose the external workspaces whose messages you want synced
  3. Once configured, Tightknit will start ingesting new messages from those external workspaces, and they will appear on the community site
This setting does not apply retroactively to historical messages. Tightknit will only start ingesting new messages from a workspace once it is allowed.

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Pick a workspace

The picker lists the external workspaces Tightknit has seen in your Slack Connect channels, with each workspace’s name, domain, icon and the shared channels it appears in. You don’t need to look up workspace IDs.
  • Search by workspace name or domain with Search workspaces.
  • Add all from a channel allows every partner workspace in a shared channel at once. A row reads All allowed when every partner is already allowed, and Exceeds limit when adding them would pass your plan’s limit on workspaces.
  • Remove a workspace with the remove button on its chip. A workspace that no longer shares any channel with you is badged No shared channels. It may have left the channels, been added by ID, or not been discovered yet. You can still remove it.
  • Refresh Slack workspaces looks up your shared channels again. Studio also refreshes stale workspace details in the background after the page loads.

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Add a workspace by ID

If a workspace doesn’t appear in the picker, for example because it hasn’t joined a shared channel yet, select Add by workspace ID and enter its ID.

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Finding a workspace ID

To find a workspace ID, see Slack’s documentation on discovering your workspace ID. The workspace ID typically looks like T01234567 or T0ABC1234.
Remember, you want to find the workspace ID of the external workspace, not the workspace Tightknit is installed in.

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Limitations

Tightknit’s Slack Connect support has the following limitations:
  • Limited support for external user attribution: Post and comment authors will display the external user’s name, but all author links will point to the Tightknit bot user instead of the external user’s profile
  • @user mentions: Mentions of external users are not displayed. Instead, they will show as 🔒[private user]