Members

Use Members to search, filter, and manage your community members. You can find members by name or email, filter by role (Admin, Member, Bot, Non-bot), and sort by name, last name, role, member since, or last active. Click a member’s name to see more details and access their profiles on web and Slack. A member who has not joined yet has an Invited status. The default Active view shows only members who have joined, so set the Status filter to Invited or All to see them. See Invited members. To tell members with a pending Slack invitation apart from members you added, turn on the Pending Slack Invite column in the column visibility menu. Invited members also appear in CSV exports of those views and in the MCP list_members tool results.

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Member Since and Signed Up dates

Two date columns show when a member arrived. Both are hidden by default, so turn them on in the column visibility menu:

• Member Since — When they joined your community, either by joining your Slack workspace or by first signing in to your community site, whichever came first. The Member since filter and sorting by this column use it. Invited members have no date until they join, and members who joined before Tightknit was installed may show the install date instead.
• Signed Up — When they first signed in to your community site. It stays blank for members who have never signed in, such as members who only use Slack.

Hover the info icon next to a column’s header to see what it shows. The member detail page and CSV exports show the same two dates.

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Creating Members

Admins can create new members directly in Studio without requiring a Slack connection. This is useful for adding members who may not be in your Slack workspace yet or for seeding your community with member data.

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Single Member Creation

To create a single member:

1. Navigate to Members in Studio
2. Click Create Member
3. Fill in the member’s details (name, email, etc.)
4. Click Create to add the member

A member who has not joined yet lands under the Invited status, not the default Active view. Click View in the confirmation to open the Invited view.

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Bulk Member Import via CSV

To import multiple members at once:

1. Navigate to Members in Studio
2. Click Create Member and select the bulk import option
3. Upload a CSV file containing member data. You can download a template CSV to get started.

The CSV file supports the following columns: full_name, email, and avatar_url. The avatar_url column is optional.

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Invited members

A member is Invited until they join your community. There are two kinds of invited member, and the Pending Slack Invite column tells them apart: If you add someone who is already in your Slack workspace, they are Active right away. While a member of either kind is invited:

• Total Members and Member Growth on the analytics page leave them out, and so does the member count your plan bills on.
• Your community site’s member directory leaves them out, and so do the member avatars on each group’s card.
• Journey progress leaves them out.
• They have no join date. The Member Since column shows no date for them, sorting by it lists them last, and the Member since filter never matches them.
• Group member lists in Studio and group CSV exports include them, with an Invited status in the export.

When they join, they become Active and start counting, and their Member Since date is the day they joined, not the day of the invitation. The Status filter’s options do not overlap: Active (members who have joined, the default), Invited, and Deactivated, plus All for every member. Invited shows the members who have not joined yet. A deactivated invitee, including one with a cancelled Slack invitation, shows under Deactivated instead.

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Member detail page

Click a member’s name in the Members list to open their detail page. Its tabs are: A Contact & Profile panel sits alongside the tabs with the member’s email, a link to their profile on your site, their role, and their Member Since and Signed Up dates. Message Member opens a Slack DM with them.

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Journeys tab

Lists each of the community’s active journeys with the member’s status, milestones achieved, and completion date. Inactive journeys are left out, matching what the member sees in Slack. Each row links through to the journey. This is the reverse of the journey analytics tab: the journey page shows every member’s progress on one journey, this shows one member’s progress across every journey.

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Authentication tab

The Authentication tab shows the member’s linked sign-in methods (connected accounts) and their authentication event history.

• Connected accounts displays each sign-in provider the member has linked (Slack, Google, GitHub, email, SSO), along with its status. This is a read-only view for admins. Members manage their own connected accounts from the Account settings on the community site.
• Auth events lists the member’s authentication history, including successful sign-ins, failed attempts, and account linking activity. Use this to investigate sign-in issues or review a member’s recent authentication activity.

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Deactivating and Reactivating Members

Admins can deactivate a member to revoke their access to the community. Deactivated members cannot sign in and are visually marked as inactive (grayscale avatar with an “Inactive” badge) on their profile page. To deactivate or reactivate a member, navigate to their member detail page in Studio.