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The “Community” is the primary Tightknit object that is associated with your Slack workspace. It is an umbrella over other Tightknit modules which you may enable and disable for your Community. If you are new to Tightknit, follow the guided setup flow to configure your Community.

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Where to configure community settings

Go to Integrations > Slack and open the Community section. Every field saves automatically as you edit it.
Slack integration settings in Studio

Slack integration settings in Studio

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Community details

  • Community Name - This is the name of your community. When the Tightknit bot sends a message in public channels, it overrides its appearance to match the name and icon of the community. In other words, you can maintain your community branding without distracting your users with a “Tightknit” bot.
When Tightknit sends private messages to individual users in a DM, it appears as the Tightknit bot. These messages can be found under the Messages tab of the app home.

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Community images

You can configure the following images associated with your community’s brand in the Slack workspace:
  • Community Icon - Square logo used as the community avatar, and as the user icon when the Tightknit app sends public Slack messages to members of the community. Set it in Slack under Community > Community Bot, or in Studio under Integrations > Slack.
For specs and recommendations, see the Branding Guide. The horizontal logo in your community site’s header is the Site Horizontal Logo, set on the site in Studio. Here’s an example of the New Post Notification Agent replying in a public thread while using the branded name and icon of the community “Pinnacle Solutions”.
New Post Notification Agent using branded name and icon

New Post Notification Agent using branded name and icon

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Tightknit Hub channel

When you first set up your Tightknit community, we will create a private channel that will serve as your Tightknit notifications hub. We will send important analytics, updates, and alerts about your community here. This is a private channel that should only include select admins. By default, the channel is named tightknit-hub, but you are free to rename it to anything you like in Team Notifications.
We may be unable to create the Tightknit Hub channel, especially if your workspace does not allow non-admin users to create private channels. To fix this, you can either modify that permission for your Slack workspace and try again, or set the Tightknit Hub to a channel of your own choice in the Notification Settings.