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Configure global settings related to user profiles on the community site. In Studio, go to Site > Profiles. In Slack, open the Profile Settings modal under the Community Site module. You can configure:
  • Profile Name Display - Control how your users’ names are displayed on the community site
Profile Settings modal

Profile Settings modal

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Profile Name Display

  • Display Name - the user’s display name in Slack (e.g. Johnny Nickname)
    Display Name example

    Display Name example

  • First Name, Last Initial - the user’s first name and last initial in Slack (e.g. John D.)
    First Name, Last Initial example

    First Name, Last Initial example

  • Real Name - the user’s full name in Slack (e.g. John Doe)
    Real Name example

    Real Name example

Generally speaking, if the user has not set that particular name field (e.g., they have no Display Name in Slack), then the community site mirrors Slack behavior. The display name falls back to the user’s real name.
Updating the display name for all users can take several minutes for large communities.