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Slack Connect allows you to collaborate with people from other Slack workspaces in shared channels. This enables organizations to work together seamlessly across workspace boundaries.
Slack Connect is a feature available on Slack’s paid plans. For more information, see Slack’s documentation on Slack Connect.

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Tightknit Support for Slack Connect

Tightknit has limited support for Slack Connect setups. This feature is only available for customers on the Enterprise plan. You must reach out to Tightknit support to activate Slack Connect channels for your workspace.
Common use case: A community workspace where Tightknit is installed shares a Slack Connect channel with an internal support workspace. The shared channels are used for support so that team members from the internal workspace can help community members.
By default, Tightknit ignores messages from external users other than the workspace in which it is installed. To sync messages from external workspaces, you must configure which external workspaces are allowed to be ingested by Tightknit.

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Configuration

To configure Slack Connect in Tightknit:
  1. Navigate to Tightknit Studio > Settings > Slack Connect
  2. Input the workspace ID of the external workspace whose messages you want synced
  3. Once configured, Tightknit will start ingesting new messages from that external workspace, and they will appear on the companion site
This setting does not apply retroactively to historical messages. Tightknit will only start ingesting new messages from a workspace once the external workspace ID is configured.

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Finding a Workspace ID

To find a workspace ID, see Slack’s documentation on discovering your workspace ID. The workspace ID typically looks like T01234567 or T0ABC1234.
Remember, you want to find the workspace ID of the external workspace, not the workspace Tightknit is installed in.

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Limitations

Tightknit’s Slack Connect support has the following limitations:
  • Limited support for external user attribution: Post and comment authors will display the external user’s name, but all author links will point to the Tightknit bot user instead of the external user’s profile
  • @user mentions: Mentions of external users are not displayed. Instead, they will show as 🔒[private user]