Team Notifications
Manage administrative notifications from Tightknit.
Admins can access Team Notification settings by clicking the Team Notifications
button under the Community module.
Team Notification Settings
Tightknit Hub Channel
The Tightknit Hub Channel is where Tightknit sends important notifications, analytics, and alerts about your community. You can switch this to any private channel, and Tightknit will start sending updates to that channel instead. The selected channel cannot have a Tightknit Feed connected to it.
Troubleshooting
During the onboarding process, Tightknit will attempt to create a new private channel called #tightknit-hub
. This operation, and attempting to switch the Hub channel, can fail for several reasons depending on your workspace settings:
- Users are restricted from creating public / private channels
- The Tightknit app is not inside the private channel
You can proceed with either of the following options:
1. [Recommended] Manually configure the Tightknit Hub be a channel of your choice. We recommend creating a new private channel called #tightknit-hub
, but any private channel will do. Invite the Tightknit app to the channel by typing /invite @Tightknit
in the chat. In the app home settings, click the Team Notifications
and set the Tightknit Hub channel to the channel you created.
2. Allow Tightknit to create private channels by adjusting your workspace channel management permissions. Then visit the Home tag of the Tightknit app, and click the ๐ง Setup Hub Channel
button in the Community settings section.
Notification Preferences
Admins may subscribe their Tightknit Hub channel to any of the following notifications:
New User Joined
Each time a new user joins your workspace, Tightknit can send a notification to the Hub channel.
Badge Received
When a user receives a Badge (e.g. given by another user, completing a Journey, being added to a Group, etc.), Tightknit can send a notification to the Hub channel.
Journey Completed
When a user completes a Journey, Tightknit can send a notification to the Hub channel.
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