Team Notifications

Admins can access Team Notification settings by clicking the Team Notifications button under the Community module.

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Tightknit Hub Channel

The Tightknit Hub Channel is where Tightknit sends important notifications, analytics, and alerts about your community. You can switch this to any private channel, and Tightknit will start sending updates to that channel instead. The selected channel cannot have a Tightknit Feed connected to it.

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Troubleshooting

During the onboarding process, Tightknit will attempt to create a new private channel called #tightknit-hub. This operation, and attempting to switch the Hub channel, can fail for several reasons depending on your workspace settings:

• Users are restricted from creating public / private channels
• The Tightknit app is not inside the private channel

You can proceed with either of the following options:

1. [Recommended] Manually configure the Tightknit Hub be a channel of your choice. We recommend creating a new private channel called #tightknit-hub, but any private channel will do. Invite the Tightknit app to the channel by typing /invite @Tightknit in the chat. In the app home settings, click the Team Notifications and set the Tightknit Hub channel to the channel you created.

2. Allow Tightknit to create private channels by adjusting your workspace channel management permissions. Then visit the Home tag of the Tightknit app, and click the 🔧 Setup Hub Channel button in the Community settings section.

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Notification Preferences

Admins may subscribe their Tightknit Hub channel to any of the following notifications:

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New User Joined

Each time a new user joins your workspace, Tightknit can send a notification to the Hub channel.

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Badge Received

When a user receives a Badge (e.g. given by another user, completing a Journey, being added to a Group, etc.), Tightknit can send a notification to the Hub channel.

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Journey Completed

When a user completes a Journey, Tightknit can send a notification to the Hub channel.